Leadoriq

Refund Policy

Last updated: 31 October 2026

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Leadoriq sells prepaid AI credit in top-ups. Credit never expires, so there is no pressure to use it quickly.

Web purchases

You can request a full refund of a top-up within 14 days of purchase if none of its credit has been used. After credit has been used, or after 14 days, top-ups are not refundable, except where the law requires otherwise or the service failed because of us.

• Paid through Paddle: request the refund from the link in your Paddle receipt email, or at paddle.net. Paddle handles refunds for these orders.
• Paid with PayPal or Stripe: write to support@leadoriq.com with your organization name and the payment date.

When a refund is approved, the same amount of credit is removed from your organization's balance.

App purchases

Top-ups bought in the Android or iOS app are refunded by the store under its own policy. Ask Google Play, Apple or Huawei directly. Refunds they approve are removed from your balance automatically.